B2B order and service terms
These terms apply to paid LumoAi services supplied by Jürgen Deutschmann, Auerbergsiedlung 9, 8850 Murau, Austria, email office@lumoai.at (“LumoAi”).
1. B2B only
Paid services are offered exclusively to entrepreneurs and other business customers ordering for their commercial, self-employed or professional activity. Consumer orders are not accepted through the online checkout. Before submitting the form, the customer explicitly confirms this B2B status.
2. Contract conclusion and payment
For the fixed-price Lumo Plan, Lumo Fix Pack and Lumo Strategy products and for Lumo Monitor, the order details are first stored under a LUMO order number. A contract is concluded only after payment has been completed successfully in secure Stripe Checkout and LumoAi has confirmed the order by email. When checkout is not enabled, a contract is concluded only through separate personal confirmation in text form.
Plan, Fix Pack and Strategy are one-time payments. Monitor is a monthly billed subscription. The product, price, billing type and service scope shown immediately before submission and summarised in the order email apply. Payment is processed by Stripe; complete card details are not stored by LumoAi.
The Lumo Implementation Sprint enquiry is non-binding and triggers no payment. A Sprint contract is concluded only when the customer accepts a separate written offer setting out the binding scope, price, access requirements and start date.
3. Scope of the online products
“Full crawl” means the technically retrievable HTML pages on the public website named in the order that are discoverable through sitemaps and internal links. Retrieved URLs, access failures and any technical safety limit reached are disclosed. Protected, unlinked or JavaScript-only content, images, video, PDFs and external websites are included only when expressly agreed.
- Lumo Plan · €59 one-time: full crawl of one public website; ten prioritised website-specific improvements; two concrete implementation steps, expected outcome and verifiable success check for each improvement; a first-week route and 30-day sequence. Delivered by secure result link within two business days after payment and technical availability of the website.
- Lumo Fix Pack · €149 one-time: full crawl of one public website; six content or technical deliverables tailored to the findings. The precise mix is derived from the identified gaps and itemised in the result; it includes ready-to-use copy or technical specifications, target URLs, handover notes and success checks. Delivered by secure result link within three business days. Deployment of the changes to the customer's system is not included.
- Lumo Strategy · €399 one-time: full crawl of one public website; visibility diagnosis and positioning; four prioritised audiences or search intents; three evidence-based competitor or content comparisons; quick wins, KPIs and a concrete 90-day plan. The customer supplies up to three public competitor websites; missing sources are not invented and are labelled as required input. Personally reviewed delivery within five business days once payment and required sources are available.
- Lumo Monitor · €49 per month: monthly crawl of one public website in one language; readiness trend, before/after comparison and three prioritised actions with steps and success checks by email; notice of a significant decline. Starts within two business days after the first payment.
- Lumo Implementation Sprint · from €990: not an online fixed-price product. The five specific improvements, deliverables, required access, acceptance criteria, quality assurance, rollback plan, price and schedule are set out in the individual written offer. The indicative period of seven to ten business days begins only after offer acceptance, complete access and scope approval.
4. Monitor term and cancellation
Monitor renews for one further month after each paid month until cancelled. It can be cancelled at any time in text form by emailing office@lumoai.at or through a provided Stripe management function, with effect at the end of the current paid billing period. Monitoring may be paused after a failed payment until payment succeeds.
5. Customer cooperation
The customer supplies an accurate, publicly accessible website address, the required business and sector information and, where relevant, competitor URLs and technical access in good time. The customer confirms authority to place the order and use the supplied content. Missing, inaccurate, protected or technically inaccessible information that delays or limits the work extends agreed delivery periods reasonably.
The customer reviews delivered copy, facts, placeholders, legal statements and technical recommendations before publication. Live-system changes, backups, approvals and rollback facilities remain the customer's responsibility unless their implementation is expressly agreed in writing.
6. Results, licence and limitations
After full payment, the customer receives a non-exclusive, perpetual and worldwide right to use and adapt the customer-specific results for its own business purposes. Third-party rights and LumoAi's pre-existing tools, templates and software remain unaffected.
Readiness scores and recommendations are an evidence-based orientation derived from the public content actually retrieved. LumoAi does not guarantee rankings, mentions, recommendations, revenue or results in external AI, search or platform systems.
7. Clarity promise and defects
If a delivered Lumo Plan contains fewer than ten concrete, website-specific improvements, the customer may notify office@lumoai.at within seven calendar days of delivery. LumoAi will improve the Plan or, at the customer's request, refund the package price paid. Statutory rights relating to defective performance remain unaffected.
8. No consumer withdrawal right
Because paid services are offered and ordered exclusively on a B2B basis, statutory consumer cancellation or withdrawal rights do not apply to these orders.
9. Priority and version
An individual written offer prevails over these terms in the event of conflict. Otherwise, the version explicitly accepted with the order applies. Version: 2026-08-10.